I. Definitions
The terms used in the Regulations mean:
1. Customer - a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by special provisions, who places an Order in the Store;
2. Consumer – in accordance with Art. 22[1] of the Civil Code means a natural person performing a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity;
3. Seller - PHU "WIKORIA" PAWEŁ BACZYŃSKI ul. Parkowa 8, 93-570 Łódź. Registration details: NIP: 7292597680, REGON: 100182222. Contact details: e-mail address: shop@dtfonline.pl, tel. +48 790 55 88 66; +48 42 683 21 26;
4. Civil Code - Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
5. Regulations - these Regulations for the provision of electronic services within the dtfonline.pl online store;
6. Online store (Store) - an online service available in the dtfonline.pl domain, through which the Customer may, in particular, place Orders;
7. Goods – products presented in the Online Store;
8. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between PHU Wikoria and the Customer, concluded using the Store's website;
9. Act on Consumer Rights - Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827);
10. Act on the provision of services by electronic means - Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);
11. Order - the Customer's declaration of will, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Goods.
12. Administrator - the administrator of personal data is PHU "WIKORIA" PAWEŁ BACZYŃSKI,
13. Proof of purchase of the goods - receipt or VAT invoice issued by the Online Store
II. General provisions
2.1. These Regulations define the rules for using the online store available at dtfonline.pl.
2.2. These Regulations are the regulations referred to in Art. 8 of the Act on the provision of electronic services.
2.3. The online store, operating at: dtfonline.pl, is run by
PHU "WIKORIA" PAWEŁ BACZYŃSKI ul. Parkowa 8, 93-570 Łódź. Registration details: NIP: 7292597680, REGON: 100182222. Contact details: e-mail address: shop@dtfonline.pl, tel. +48 790 55 88 66, +48 42 683 21 23.
2.4. These Regulations specify in particular:
a) rules for registering and using the account in the online store;
b) terms and conditions for making electronic reservations for products available in the online store;
c) terms and conditions for placing Orders electronically in the online store;
d) rules for concluding Sales Agreements using the services provided within the Online Store.
2.5. Using the online store is possible provided that the IT system used by the Customer meets the following technical requirements:
a) web browser: Mozilla Firefox version 3.0 and higher or Internet Explorer version 6.0 and higher, Opera version 9.0 and higher, Google Chrome version 10.0.6 and higher;
b) it is recommended to enable cookies and JavaScript support in the web browser.
2.6. In order to use the online store, the Customer should obtain access to a computer station or terminal device with Internet access on his own.
2.7. In accordance with applicable law, the Seller reserves the right to limit the provision of services via the Online Store to persons who are over 18 years of age. In such a case, potential customers will be notified about the above.
2.8. Customers can access these Regulations at any time via the link on the website's home page dtfonline.pl and download it and print it out.
2.9. The condition for using the online store website is consent to the processing of personal data by the Administrator and consent to downloading the so-called cookies. cookies.
III. Rules for using the Online Store
3.1. Registration in the Store is voluntary.
3.2. Registration takes place by completing and accepting the registration form available on one of the Store's pages.
3.3. The condition for registration is to consent to the content of the Regulations, to process personal data and to provide correct personal data - marked as mandatory.
3.4. The Seller may deprive the Customer of the right to use the Online Store, and may also limit his access to part or all of the resources of the Online Store, with immediate effect, in the event of a breach by the Customer of the Regulations, the Rules for the processing of personal data or the rights of third parties, and in particular when the Customer:
a) provided during registration in the Online Store data that is untrue, inaccurate or outdated, misleading or violating the rights of third parties;
b) has infringed the personal rights of third parties via the Online Store, in particular the personal rights of other customers of the Online Store;
c) has committed other behaviors that will be considered by the Seller as inconsistent with applicable law or general principles of using the Internet or detrimental to the good name of the Seller.
3.5. A person who has been deprived of the right to use the Online Store cannot register again without the prior consent of the Seller.
3.6. In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the level of risk to the security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted on the Internet. In particular, the Store uses anti-virus, anti-phishing and other software related to fraud and illegal processing of personal data.
3.7. The customer is obliged in particular to:
a) not providing or transmitting content prohibited by law, e.g. content promoting violence, defamatory or violating the personal rights and other rights of third parties;
b) use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices;
c) not to take actions such as: sending or posting unsolicited commercial information in the Online Store (spam);
d) use the Online Store in a way that is not inconvenient for other customers and the Seller;
e) use all content posted in the Online Store only for your own personal use;
f) use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of using the Internet.
IV. Procedure for concluding a Sales Agreement
4.1. Information about the Goods provided on the Store's website, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to submit offers to conclude a contract, within the meaning of Art. 71 of the Civil Code.
4.2. In order to conclude a Sales Agreement via the Online Store, please visit the website dtfonline.pl and consent to downloading the so-called cookies. cookies and the processing of personal data, select the Goods by taking further technical steps based on the messages displayed to the Customer and the information available on the website.
4.3. The Goods ordered by the Customer are selected by adding them to the cart.
4.4. W trakcie składania Zamówienia – do momentu naciśnięcia przycisku „Kupuję i płacę” – Klient ma możliwość modyfikacji wprowadzonych danych oraz wybranego Towaru. W tym celu należy kierować się wyświetlanymi Klientowi komunikatami oraz informacjami dostępnymi na stronie.
4.5. After the Customer using the Online Store provides all necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include information regarding:
a) the subject of the order;
b) unit and total price of the ordered products or services, including delivery costs and additional costs (if any);
c) selected payment method;
d) selected delivery method;
4.6. In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the "Order with obligation to pay" button.
4.7. In the case of ordering printouts from the Customer's own files, the Buyer confirms that he or she has the rights to reproduce, print and use the provided materials and that they do not violate the law, including copyright, property rights, image rights or registered trademarks. The store is not responsible for violating the above. rights by the Buyer.
4.8. Sending the Order by the Customer constitutes a declaration of will to conclude a Sales Agreement with the Seller, in accordance with the Regulations.
4.9. After placing the Order, the Customer receives an e-mail containing final confirmation of all important elements of the Order.
4.10. The contract is deemed concluded when the Customer receives the e-mail message referred to above.
4.11. The sales contract is concluded in Polish, with content consistent with the Regulations.
4.12. Customers can access these Regulations at any time via the link on the home page of the dtfonline.pl website, download it and print it out.
4.13. The order data and the General Terms and Conditions are recorded, secured and made available via e-mail.
V. Delivery
5.1. The Goods are delivered within the territory of the Republic of Poland and are sent to the address indicated by the Customer when placing the Order.
5.2. Delivery of the ordered Goods takes place by courier, postal parcel or delivery to parcel lockers. Delivery costs are presented in the price list on this page. Delivery costs will also be indicated at the time of placing the Order.
5.3. The delivery deadline is counted from the date the Customer sends the Order and is provided on the Goods pages and at the time of placing the Order.
5.4. In the case of orders placed outside the Republic of Poland, the shipping cost is determined individually for a given customer.
5.5. Providing false data by the Customer or placing an order in a way that prevents or significantly hinders its execution (e.g. flooding) is charged to the Customer and is also the basis for the Store's refusal to process it.
VI. Prices and payment methods
6.1. The prices of the Goods are given in Polish zloty and include all components, including VAT (with the rate indicated) and all other components.
6.2. The customer has the option of paying the price:
a) by transfer to the bank account number: BZWBK 38 1090 2705 0000 0001 3696 1130;
b) payment via the Przelewy24 system
PayPro SA (PayPro) - Entity providing the Service to Users, based in Poznań, at ul. Pastelowa 8 (60-198), entered into the register of entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda, VIIIth Commercial Division of the National Court Register under KRS number 0000347935, NIP number 7792369887, with a share capital of PLN 5,476,300.00, fully paid up, and to the register of national payment institutions kept by the Polish Financial Supervision Authority under number UKNF IP24/2014;
c) payment by Visa or MasterCard payment card. The credit card is charged when the Order is placed;
d) payment to the courier upon receipt of the shipment.
VII. Right to withdraw from the contract
7.1. The consumer may withdraw from a distance contract by submitting an appropriate declaration in writing within 14 days.
7.2. The deadline for withdrawal from the contract referred to above begins: for a contract under which the entrepreneur delivers the item and is obliged to transfer its ownership - from the Consumer or a third party indicated by him other than the carrier taking possession of the item, and in the case of a contract, which: includes many things which are delivered separately, in lots or in parts - from taking possession of the last thing, lot or part; for other contracts - from the date of conclusion of the contract.
7.3. Withdrawal may be effected by providing an unambiguous declaration of withdrawal from the sales contract to the Seller. To meet the deadline, it is sufficient to send a statement to the Seller before the expiry of the 14-day period referred to in section. 1 above.
7.4. Oświadczenie o odstąpieniu od umowy może zostać przekazane pisemnie na adres: DTF Online ul. Parkowa 8, 93-570 Łódź lub za pomocą poczty elektronicznej. Konsument może skorzystać z wzoru formularza odstąpienia od umowy znajdującego się na końcu Polityki zwrotów.
7.5. If the Consumer withdraws from the contract, the contract is considered null and void and the Consumer is released from all obligations towards the Seller. If the Consumer submitted a declaration of withdrawal from the contract before the Seller confirmed the offer, the offer ceases to be binding.
7.6. The goods purchased by the Consumer are returned in unchanged condition. The Product returned by the Consumer should be packaged in an appropriate manner to ensure no damage during transport. If possible, the Product should be packed in its original packaging. The direct costs of returning the goods to the Seller are borne by the Consumer.
7.7. The Consumer is responsible for reducing the value of the Product resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the Product.
7.8. The consumer is obliged to return the Product immediately, but no later than within 14 days from the date on which he withdrew from the contract. To meet this deadline, it is enough to return the product to the Seller before its expiry.
7.9. In the event of withdrawal from the contract by the Consumer, if any payments were made by the Consumer, their refund will be made within 14 days from the date of receipt of the returned Product to the Seller, through the same channel through which the Buyer made the payment (excluding quick payments), unless the Consumer expressly agrees to another form of refund. In any case, the Consumer does not bear the costs of returning the payment.
7/10. The Consumer is not entitled to withdraw from the contract in relation to the contract:
- in which the subject of the service is a non-prefabricated Product, manufactured according to the Consumer's specifications or serving to meet his individual needs, e.g. prepared to a specific size; in a specific specification (e.g. color, size); or containing personalized data (e.g. DTF printouts from the client's files);
- in which the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; in which the subject of the service is a Product which, after delivery, due to its nature, is inseparably connected with other items.
“Returns”
DTF Online
ul.Parkowa 8
93-570 Łódź
VIII. Complaints regarding the Goods
8.1. The Seller is liable to the Customer who is a Consumer within the meaning of Art. 22[1] of the Civil Code, under the warranty for defects to the extent specified in the Civil Code, in particular in Art. 556 and art. 556[1] – 556[3] et seq. of the Civil Code.
8.2. Complaints arising from the violation of rights guaranteed by law or under these Regulations should be submitted via the internal RMA system on the customer's account in the Online Store or by e-mail to the following address: shop@dtfonline.pl or in writing to the following address:
"Complaints Department"
DTF Online
ul. Parkowa 8
93-570 Łódź.
You can use the complaint form template, but this is not obligatory.
The Seller undertakes to consider each complaint within 14 days. Failure to consider the complaint within the above deadline means that it will be considered justified.
8.3. The seller is not always the manufacturer of the goods. The manufacturer is liable for the warranty of the sold Goods under the conditions and for the period indicated in the warranty card. If the warranty document provides for such a possibility, the Customer may submit his claims under the warranty directly to the authorized service center or to the manufacturer's address, whose address is included in the warranty card.
8.4. Entrepreneurs purchasing in the Online Store agree to exclude the Store's liability under warranty.
IX. Complaints regarding the provision of electronic services
9.1. The Seller takes steps to ensure the fully correct operation of the Store, to the extent that results from current technical knowledge, and undertakes to remove any irregularities reported by Customers within a reasonable time.
9.2. The Customer is obliged to immediately notify the Seller of any irregularities or interruptions in the operation of the Online Store website.
9.3. The Customer may report irregularities related to the operation of the Store in writing to the following address:
DTF Online
"Complaints Department"
ul. Parkowa 8
93-570 Łódź.
by e-mail to shop@dtfonline.pl or using the contact form.
9.4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of occurrence of the irregularity related to the operation of the Store.
9.5. The Seller undertakes to consider each complaint within 14 days. Failure to consider the complaint within the above deadline means that it will be considered justified.
9.6. Complaints regarding non-performance or improper performance of payment processing should be sent to the relevant settlement agent directly to the e-mail address, using the contact form or by phone - in accordance with the regulations for the provision of electronic payment services of a given settlement agent:
a) DotPay S.A. - contact form; tel.: +48 (12) 688 26 00; fax: +48 (12) 688 26 99; e-mail: biuro@dotpay.pl; correspondence address: ul. Wielicka 72, 30-552 Kraków, Poland.
X. Exclusions of liability
10.1. Even though the online store establishes the rules of use of the website located in the dtfonline.pl domain, it is not responsible for the content posted by third parties. These entities are solely responsible for violating the rights of third parties and undertake to release the Online Store from any liability for damage caused by their actions or omissions.
10.2. The Online Store has the right to temporarily or completely limit or disable access to the website located in the dtfonline.pl domain. By using the website located in the dtfonline.pl domain, the Customer waives any claims against the Online Store.
10.3. The customer is solely liable for any damage caused by his actions or omissions on the website, in particular providing false data, disclosing official secrets, trade secrets or confidential information.
10.4. The customer is solely responsible for any damage caused by his actions or omissions on the website, in particular the failure to properly secure access to his account.
10.5. The store is exempt from liability under the warranty if the customer knew about the defect at the time of concluding the contract.
10.6. The store is not liable to the buyer who is a consumer for the fact that the sold item does not have the properties resulting from the public assurances referred to in Art. 556 as amended 1 § 2, if he did not know these assurances or, judging reasonably, could not know them, or they could not influence the buyer's decision to conclude a sales contract, or if their content was corrected before concluding the sales contract.
XI. Dispute Resolution and Final Provisions
11.1. If interested, the Customer who is a Consumer may use out-of-court methods of dealing with complaints and pursuing claims. Disputes regarding online purchases can be resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or a trial before an arbitration court at the Provincial Inspectorate of the Trade Inspection. The consumer may also use other methods of out-of-court dispute resolution and, for example, submit a complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/
11.2. If the Consumer is not interested in the possibility of using out-of-court dispute resolution methods, the resolution of any disputes arising between the Seller and the Consumer will be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
11.3. The settlement of any disputes arising between the Seller and a Customer who is not a Consumer will be submitted to the court having jurisdiction over the Seller's registered office.
11.4. In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of Polish law shall apply.
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